FAQ
When we confirm your booking at the first time, we will arrange a specially-assigned staff for you, and his/her contacts will be provided to you including phone number, wechat and email address. You can contact him/her directly about your updated information.
ScholarshipChina pickup staff will arrive in the appointed airport on time. If there is any change concerning the flight, please call or contact us timely. ScholarshipChina pickup staff will wait in the appointed spot 2 more hours after the predicted arrival time at the airport.
You can call ScholarshipChina pickup staff using public telephone at the airport. When getting in touch, they will tell you about their estimated time and you will wait for them at the appointed meeting spot.
To cancel the service, you need to inform us 48 hours before your departure, and ScholarshipChina will return your fees to your appointed account within 5 working days.
